I tried reinstalling the drivers, disabling, etc, but the only thing that worked (temporarily) was uninstalling HID-compliant headset drivers only AFTER a crash, never before. The crash only occurs when the DAC is in use, so if I plug the headset directly into the audio/mic ports it doesn't have this crash. HyperX employees have said this themselves too. I've seen posts of this happening with Logitech and HyperX headsets.Īs far as I know, this isn't a problem that Razer, Logitech, or HyperX can fix themselves, they just have to wait for Microsoft to fix the conflict. It's an especially common crash that happens with Razer headsets, but isn't isolated to Razer. When digging around in the properties I found that it's only one DAC driver that's crashing, and it's only crashing under HID-compliant headset and not Razer Audio Controller. After some Googling, you'll find that nobody really has a solution (other than luck that it'll start working), and that it's a known Windows 10 driver issue that Microsoft still haven't fixed (after at least 3+ years). Once you restart after the crash and you open Device Manager, you should notice "HID-compliant headset" with a yellow warning triangle under Human Interface Devices, like this:ĭevice Manager > Human Interface Devices > HID-compliant headsetĮvent logger shows critical events basically saying the device stopped working and/or cannot start. The crash causes a single solid colour on the screen, which you have to force restart to get out of. If you use a Razer DAC (or Logitech/Hyper X as they also have this issue), you might've experienced a GPU crash when playing highly taxing/intense games - like The Witcher 3 or Assassin's Creed Origins. Hopefully this is allowed, but seeing as I've seen help posts about this issue around Reddit and other forums, I thought I'd share a fix I finally came across.
#Heaset codebox update
You can still update Synapse etc normally.įor the last 3 months this has worked like a charm for me, no more crashes! Hopefully this works for you.ORIGINAL POST: After doing this, HID-compliant headset can no longer keep reinstalling itself after disabling it again UNINSTALLING it under device manager (don't forget to do this). I'll include an example screenshot below.Ĭlick OK > Apply > OK.
#Heaset codebox install
On the left-hand panel, go to Computer Configuration > Administrative Templates > System > Device Installation > Device Installation Restrictions and double-click.įind " Prevent installation of devices that match any of these device IDs" and double-click.Ĭlick " enable" on the top left, then click " Show." & on each line type the corresponding values from the hardware ids window for the HID-compliant headset opened earlier, but DO NOT include the last line that says something like "HID_DEVICE" because otherwise you won't be able to install any new device on your PC. Press the windows key and type " edit group policy" and open that.
Keep this window open as you'll need these values. Right click it and go to properties > details > hardware ids. Go to Device Manager and find the HID-compliant headset that's causing the problem. After trialling a possible fix since making the original post, I've found a definite and permanent fix for this issue!!
EDIT 2: Changed disabling to uninstalling in step 7.
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